We’re here to help
Our customer-centered approach starts at the design and engineering process. When we're choosing products, we start by asking 'how will we support this?'
Our Help Desk agents can assist you with any issues you may be having with your supported infrastructure. Every single call is logged in our ticketing software, so that we can share that information with you, our customer. We're using that data to analyze call trends, so that we can help reduce calls.
About our Help Desk:
Up to 24x7x365 availabililty
Service Level Agreements (SLA) available with compliance reporting
Ticket tracking with customer portal
Quarterly or monthly success calls with your Customer Success Manager to review service tickets and identify trends.