Newgentek is a leading managed IT services provider in Tampa Bay

Newgentek is proud to be a leading managed IT services provider in Tampa Bay. If you’re looking for a company to partner with, we’re always standing by to assist you and your team.

Here are a few reasons why you should consider working with us:

Our Team: Our team is experienced and focused on successful outcomes. We work hard to ensure our team is trained and understands our culture and commitment to our customers starting on day one. Earning the right to be your trusted technology partner takes time. We keep earning it every day with every interaction with your entire team and it’s a focus that all of our team members understand.

Breadth and Depth: Our capabilities and experience extend beyond most managed IT service providers. In addition to helpdesk, professional services engineers, and technical account managers, we also have field services team members and infrastructure engineers who can design, maintain, and expand your physical network infrastructure and workplace technology (conference rooms, huddle spaces, digital signage, etc.) across your locations. Many of our customers have multiple sites spread across the country.

Partnerships: Our team has deep relationships in the industry, and we stay on top of technology. We have partnerships with all of the major manufacturers, software, and hardware vendors and are able to leverage these to deliver industry-leading solutions.

What makes Newgentek different than other IT support companies?

When you’re looking for a technology company to partner with for it support services or managed services, it’s important that you select an experience team with the capabilities and competency to keep your business running and to move your business goals forward.

Newgentek has a team of experienced technology professionals across departments that ensure your technology is safe, secure, and supported so that your employees can get their work done and you don’t need to worry about IT services.

When you partner with a company that truly is your outsourced IT department, the areas of responsibility are wide. If you have a small IT team, or no resources, you’re depending on your managed IT services company to procure equipment, configure it for users, be there when they need help, and provide you strategic guidance to ensure that you’re secure and you’re leveraging the most up-to-date technology.

When we launched Newgentek, we wanted to ensure that our customers had a single point of contact for everything their business would need from a technology perspective. The truth of the matter is that most IT companies are using the same or very similar tools and software to deliver services, so the way that they set themselves apart are processes and procedures at their own company to ensure that the experience you get is smooth and trouble free.

Newgentek also has a robust field services organization that handles low voltage cabling, audio video design, installation, and support, and smart hands across the United States. For our customers that have multiple sites or if there is a problem with cabling or expansion of their office space, you’re still dealing with the same team that you deal with on a daily basis to ensure that these tasks are accomplished quickly and efficiently.

Newgentek's Nexus - Retail Managed Services

As a multi-unit restaurant or retail operator, managing the technology infrastructure and devices that keep your business running can be a daunting task. That's where Newgentek's Nexus - Retail Managed Services comes in. This comprehensive solution provides end-to-end support for your point-of-sale system, corporate-owned devices, and network infrastructure.

One of the biggest benefits of the Nexus service is having a true managed service partner that can provide ongoing support and expertise. This is especially important in today's fast-paced and ever-changing technological landscape. With Nexus, you can have peace of mind knowing that you have a dedicated team of professionals constantly monitoring and managing your systems, and providing support whenever you need it.

The Nexus service includes centralized support, unlimited remote support for users and devices, and management of third-party applications with a vendor support contract in place. It also covers network infrastructure support, server and workstation support, and application support for core business applications like restaurant management software, POS software, and online ordering platforms.

 Having a managed service partner like Newgentek not only ensures that your systems are running smoothly but also allows you to focus on what you do best - running your business. You don't have to worry about technology issues or device management, as Nexus provides a complete solution to all your end-user needs.

In conclusion, if you're a multi-unit restaurant or retail operator, the Nexus - Retail Managed Services package from Newgentek is an essential investment to keep your systems and devices up and running smoothly. With Newgentek, you can rest easy knowing that you have a true managed service partner focused on making sure your technology is driving your business forward.

Newgentek Partners with Ready to Pay for Better Restaurant Guest Experienc

Ready’s Order & Pay solution combines with Newgentek’s expertise to offer restaurants an improved guest experience and more revenue 

Ready to Pay, creates frictionless order and pay experiences that improve guest flow in restaurants, hotels and venues, is partnering with Newgentek, experts in point-of-sale implementations to bring Ready to more restaurants that use PAR’s Brink point-of-sale solution.

Ready contactless Order & Pay software integrates seamlessly with a restaurant’s PAR Brink point-of-sale giving their guests an easy-to-use digital menu that represents the restaurant’s brand, the ability to run an open tab, and then pay whenever the guest is ready. This gives guests the option to choose their preferred experience, helps servers to assist more tables faster, and earn higher tips, all the while ensuring the guest never experiences a disruption in their great dining experience.

“We couldn’t be happier about this new partnership with Newgentek,” said Laurent May, CEO of Ready to Pay. “Their knowledge, expertise and impeccable track record with their clients, particularly their casual dining restaurants, is invaluable to us in bringing Ready technology to more restaurants, helping restaurants improve customer service and generate more revenue.”

This partnership gives Newgentek a great option to offer their restaurant clients to help them modernize, improve the service they offer, and build in operational resiliency to help mitigate some of the challenges restaurants are currently facing, particularly labor shortages.

“Equipping our restaurant partners with advanced technology to enable their growth and success is essential to our goal,” said Chon Nguyen, Founder and CEO of Newgentek. “By collaborating with Ready, we can deliver our clients a world-class solution that enhances their operational efficiency.”

ABOUT READY

Ready partners with innovative restaurant, foodservice, and hospitality brands to create frictionless order & pay experiences that WOW guests. Our mobile-first flexible order & pay software platform empowers guests with more choice, boosts revenue, and connects brands directly with customers. 

We are a company of food lovers whose goal is to make guests, servers, and operators say, "Why hasn't it always been like this?" Our clients are Restaurants, Hotels, Stadiums, Venues, and anywhere food or drinks are served.   Ready to order. Ready to pay. Ready when you are.  

For more information, visit readytopay.com

To learn more about our services, please visit our website, www.newgentek.com and follow us on LinkedIn and Instagram.

Learn how standardizing technology infrastructure across your brand can benefit your business.

Revamping technology infrastructure is a critical step for any growing business, and it can be especially challenging for multi-unit operators. The lack of standardization across different locations can lead to inefficient operations, support issues, and higher downtime, which can be costly for businesses. Fortunately, companies like Newgentek can help businesses overcome these challenges and implement a standardized infrastructure.

One partner that benefited from Newgentek's expertise is First Watch Restaurants, one of the fastest-growing restaurant chains in the U.S. with over 400 locations. First Watch approached Newgentek to help them refresh their technology infrastructure, standardize their operations, and increase supportability while reducing downtime. Newgentek recommended that they replace outdated technology and standardize everything across their restaurants to prevent costly retrofitting later.

To achieve this goal, Newgentek’s project team worked directly with the operations team at First Watch and regional leadership to coordinate with restaurant management. Newgentek scheduled onsite technicians for installation after hours to minimize downtime and ensure that the process was seamless.

The result was a standardized, efficient infrastructure, which provided better visibility to their locations, better reporting, and quicker updates. Newgentek's work also reduced reported IT incidents by 25% and incident resolution times by 50%, proving the effectiveness of their approach. Moreover, the new proactive monitoring and use of metrics helped First Watch better understand their business, which is critical for decision-making in a fast-paced and competitive industry.

Rob Conti, Senior Vice President of Technology at First Watch, expressed his gratitude for Newgentek's partnership and professionalism, saying, "Visiting 247 restaurants, installing more than 2000 IT devices in just 8 months is no small effort for any business. Doing so under budgeted timelines and dollars is a herculean accomplishment. Newgentek is the partner that made that happen for First Watch Restaurants." This testimonial highlights the importance of having a reliable and experienced partner in revamping technology infrastructure, especially when businesses are scaling up rapidly.

In conclusion, businesses that are growing need to ensure that their technology infrastructure is standardized and efficient to support their operations, minimize downtime, and increase supportability. Newgentek can help businesses refresh their technology infrastructure and implement a standardized approach, providing better visibility, better reporting, and quicker updates. With our expertise, businesses can confidently scale up and achieve their growth plans while providing excellent customer service.

Contact us today to learn more - sales@newgentek.com.

Dark Web Scanning

In today's digital world, cybersecurity threats have become increasingly sophisticated and pervasive. As businesses and individuals continue to store sensitive information online, it is essential to have a robust security posture that includes dark web scans.

The dark web is a hidden part of the Internet that is not accessible through traditional search engines. It is often used by cybercriminals to buy and sell stolen data, including usernames, passwords, credit card information, and personal identifying information (PII). Dark web scans are designed to search for this stolen data and alert users if their information has been compromised.

Dark web scans are a critical component of a comprehensive cybersecurity strategy. They enable individuals and organizations to identify potential security breaches before they result in significant damage. By monitoring the dark web for stolen data, users can take proactive measures to protect their personal and professional information.

The benefits of dark web scans extend beyond detecting compromised information. They also help organizations meet regulatory requirements and maintain compliance. Many industries are subject to data privacy regulations that require companies to take appropriate measures to safeguard sensitive information. Failing to comply with these regulations can result in significant financial penalties and damage to the company's reputation. Regular dark web scans can help organizations demonstrate their compliance with these regulations and avoid costly fines.

Another significant advantage of dark web scans is that they provide users with peace of mind. By monitoring the dark web for stolen data, users can feel confident that their information is secure. This is particularly important for individuals and businesses that store sensitive information online, such as financial institutions, healthcare organizations, and e-commerce websites.

To assess your current environment, it is essential to evaluate your existing cybersecurity measures.

• Do you have a comprehensive cybersecurity strategy that includes regular dark web scans

• Have you implemented multi-factor authentication and encryption protocols to protect sensitive data?

• Are your employees trained to recognize phishing emails and other cybersecurity threats?
  

If you are uncertain about your current cybersecurity posture, it may be helpful to work with Newgentek to conduct a thorough assessment of your environment. Our assessment can identify areas of vulnerability and provide recommendations for improving your cybersecurity strategy.

In conclusion, dark web scans are an essential part of a robust security posture. They enable individuals and organizations to identify potential security breaches, maintain compliance with data privacy regulations, and protect sensitive information. By incorporating regular dark web scans into their cybersecurity strategy, users can feel confident that they are taking proactive measures to safeguard their data and protect their reputation.

Take the necessary steps contacting us at sales@newgentek.com to assess your current environment and implement a comprehensive cybersecurity strategy to protect your valuable information.

Your reliable technology partner

Newgentek provides technology solutions to growing businesses.  

When you partner with Newgentek you get a team of people dedicated to your success. We’re help desk technicians, engineers, project managers, field services, procurement, provisioning and logistics. We’re a reliable partner so you can focus on what you do - growing your business.

At Newgentek, we work with companies across all industries to support their growth efforts through reliable, secure, and scalable technology solutions. Our team can design, install, and support technology that supports you and your team so you can focus on growing your business. 

Contact us to learn more about our Total Technology Solutions.

13 questions to ask your managed service provider

Starting your search for a Managed Service Provider (MSP) can be a little overwhelming. Using an MSP is the right decision as it will free up your time to focus on your business instead of managing your technology platforms and systems. The way you approach your search will be crucial. Comparing potential companies based on technician ability and service, and building trust will be essential to get the peace of mind to select the company that best suits your needs.

So, how do you even go about qualifying them? Here are 13 questions you always wanted to ask your Managed Service Provider when vetting their services but didn’t know to ask. If you've already selected one, the following questions can help ensure you make the best decision for your business. See below. 

1. How big is your technician and support team?

It’s vital that the partner you choose can handle questions when they arise. Ensuring that someone is available to respond to your request is typically dictated by the team size. In addition to the team size, you should understand how team members get up to speed on your environment and how information is shared across your partner’s organization. It would be best not to focus didn't on “your t" technician” being" available.

2. Do you have experience in my specific industry?

Look for a provider with experience in your industry, as they may not understand your needs, functions, and pain points. While most businesses share the same fundamental organizational structure, there are often unique characteristics (line of business applications, for example). You’ll You'llo find a company with proven results and an understanding of your business.

3. What makes you different from other Managed Service Providers?

The little-known secret is that most Managed IT providers use the same or similar tools to deliver services in most cases. It’s importantimIt'sant to ask what makes them different, as you'll you'll know how they can provide value to your business. The difference will often present itself in how mature the MSP’s processes are, how they communicate with you and your team, and how they keep your business running and moving forward.

4. What are your core competencies? 

Ask the MSP to discuss their core competencies and list any certifications or technical qualifications. Their strengths should align with your needs. You can also ask how they are furthering their education in specific technology areas. 

5. Can you help build our digital technology strategy?

Looking for an MSP partner to build your IT infrastructure strategy will help cut costs, streamline your business, and allow for more efficient long-term systems and solutions. A good MSP can act as a CIO for your organization, but make sure they are forward-thinking enough and have a vested interest in your success. 

6. I’m concerned about downtime that will stop my ability to do business; how can you help mitigate that?

This is a crucial question: downtime or service outages stop business. Ask the MSP about their recovery and continuity plan and how they can partner with you to create one for your business.

7. How can you improve our efficiency and reduce our workload?

Hiring an MSP will take items off your long list of to-dos, so understanding the benefits of their service for the long run, constantly finding improvements, and upgrading equipment to anticipate and prevent future problems is a significant plus.

8. What issues are your clients facing around managing their workforce? 

Issues could be anything from communication, organization, tracking tasks and productivity, managing projects in multiple locations, ensuring deadlines and targets are hit, and learning how and training workers on platforms that foster communication and collaboration in a virtual environment will be critical.

9. What does the price include? What can you do to reduce overall costs? 

This question is essential when you are quoted for an all-inclusive price. Ask the MSP to itemize your contract to understand better if your needs are covered. Otherwise, you could find out the hard way for things that require extra support or were not covered in the initial quote. 

10. What is the onboarding experience like? How long does it take? 

Ask for specific timelines and information you’ll collect and provide the MSP in advance. Be upfront with your deadlines and goals and ask for a dedicated timeline and weekly calls to manage the process. 

11. What if we need updates to technology equipment? How do you go about making those? Will we experience any downtime? 

Suppose a good MSP is a leader in the industry; they are new technological changes and can predict trends. You won’t want the changes; your systems and applications are running smoothly without interruptions. 

12. I’m not sure we are doing the right things around security; how can you help me?

Cyber security is important! You must implement baseline best practices and user training and frequently revisit your plan.  

13. After I’m a customer, how often will we meet?

Things change quickly. Your partner must set up regular meetings to review issues, set strategy, and review budgets. When planning properly, you can avoid surprises around equipment refreshes, maintenance agreements, and projects that must be completed.

Don't make the mistake of putting your business technology needs in the hands of just anyone. We hope these questions will help you find the best partner to meet your organization's needs.

So, how about letting Newgentek answer these questions for you? Contact us today!

CEO Council of Tampa Bay

We are proud to be part of this exciting organization that helps local business leaders come together and lean on each other for support.

When business leaders get together, that is where innovation occurs and lifelong friendships are born.

Relationships. Ideas. Solutions.

Our Values

At Newgentek, customer success is at the center of everything we do.

We are customer focused

Our promise to our customers is to stay focused on their success. We consider current and future IT needs to recommend the technology that will transform their business and drive success.

We are passionate

We are responsible for the solutions that help others get work done. Our drive, dedication, core values and love for the industry motivates us to do what we do each day. We don’t want to just coexist in the market, we want to be the best.

We are innovative

We provide systems and solutions in a constantly evolving space, where our thoughtful and forward-thinking approach is what sets us apart. We celebrate curiosity and creativity to encourage our team to become independent, innovative problem solvers.

We believe in shared success

We are successful as an organization when we improve the lives of our employees and their families. We invest heavily in employee development because we believe in a working environment that promotes loyalty and a better quality of life.

Integrity is essential

We believe in fair and transparent business. Building and maintaining trust with our customers, employees, and vendors is the cornerstone to our success in forming lasting partnerships. This contributes not only to the success of our customers, but the good of Newgentek.